FAQs

Subscriptions

How do subscriptions work?

The WeSteep Monthly subscription boxes are mailed out by the middle of each month. Subscribe by the end of a month in order to receive the following month's box!

Subscriptions are are automatically renewed according to your selected purchase option (monthly, every 3-months, every 6-months), and products will be automatically shipped out after each successful renewal.

Can I gift a subscription to someone else?

Yes, of course! Delight any tea lover in your life with the gift of tea discovery, conveniently delivered to their doorstep. View our gift options here.

Can I swap the type of box in my subscription?

If at any time you would like to switch between the three subscription box offerings (caffeine, caffeine-free, or mixed), please send us an email at support@westeeptea.com with your order or subscription ID number and we can make the change for you!

Can I pause or cancel a subscription?

Yes, by accessing your customer portal, you may pause or cancel a subscription at any time in accordance with our Purchase Options Cancellation Policy.

How can I skip a charge?

You may skip or reschedule the charge in the customer portal. Each scheduled delivery will display a "Skip payment" button next to it, which you can use to skip the charge.

General Questions

How many cups of tea can I brew with 2 oz. of loose leaf tea?

Expect to brew 20-30 servings from a total of 2 oz. of loose tea. The different composition of each blend will yield a slightly different amount of servings. The number of servings will therefore vary slightly for each, and will also depend on how strong you like your brew!

Do you offer expedited shipping?

Please review the shipping options at checkout, and let us know if we can help with any special requests. Some of our products are also available for Amazon Prime next-day or two-day shipping: Shop our Amazon Page

Do you ship internationally?

We currently only ship within the United States.